Sprint Customer Service Specialist Reviews
In honor of Evil Week, we're switching up the Hive Five a bit. Besides slowing down the expansion of coverage, the switch to GSM technology would also mean that some Sprint customers would eventually find themselves without a compatible phone. This is one of the smartest things Sprint could do. Note: I am a formerly a customer of both Sprint and AT&T (within the past year), and currently a Verizon customer, in case you are wondering.
In PC Magazine's 2018 " Fastest Mobile Networks " study, Sprint's network was near the bottom for national download speed averages. I hope you only plan to manage sprint on your phone, because if you use the web, the database either gets constantly compromised or fails.
It is more important to have that I was aiming at the desert tortoise is an coyotes then it is the paying customers. Customer service sucks and hold 3 times over 1 hr. then found out they took over 650.00 out of my checking acct. For now, a new roaming agreement announced Sunday will allow Sprint customers to use T-Mobile's network in places where Sprint's is not available, giving them greater access to coverage.
We got a defective phone (charging port and camera - hardware that should have been warrantied by Samsung), yet despite the phone's warranty AND the protection plan through Sprint, we were still charged to repair it. No sign of water damage or drop damage, yet we still got the bill.
Both AT&T and Verizon start throttling data for their unlimited plans at 22 GB (Note: Verizon's Above Unlimited Plan doesn't start throttling data until you exceed 75 GB). Sprint Open World: All new sprint plans include unlimited talk and text in Canada, Mexico and many Latin American countries at no additional charge.
I have been trying for months to get a problem resolved that no one at Sprint can give me an answer to. I have now been charge over $1000.00 in a few months due to a mistake on the company's part. Finally, in Jan 2013, we were told we would have to upgrade our cell phones.
I forgot the password to my account and the people Bad customer service told me that there was nothing i could do to change. T-Mobile has 38 percent of the U.S. pre-paid market, while Sprint has 16 percent, which would give the combined company 54 percent, according to S&P. UPDATE: Today I called store #1, the place that the online tracking service said my phone was delivered to, and asked if they have it. They said nope - apparently they cancelled the order.
I have been a longtime customer of Sprint and now I will be seriously rethinking my cell phone provider and making a decsion quickly. Lies, fraud, incompetance, lack of service and condecending treatment of their customers resulted in our saying good by. On Glassdoor, one account executive employed for eight years called his experience a wild, awesome ride†and gives Sprint management good marks for innovation, cleaning out poor performers, and listening to employees.
There two worst things about Sprint were 1.) when they would do a shift change out of no where and I would lose my 6am-3pm shift and change to a 3pm-12am shift & 2.) when they would randomly fire 20-30 people all at one time in front of everyone. Postpaid plans start at $40 per month and run as much as $145 per month for a single line of service.
US Cellular actually has quite a reputation for stellar customer service, so it was surprising to hear complaints about them, but those of you who did complain noted poorly trained reps and confusing tactics, especially around their "belief" plans, which look great from the outside but quickly turn sour after you sign up. However, US Cellular's biggest issue is the one that comes with being smaller than the other carriers: coverage.
I have been in and out the Sprint store, called any times, spoken to many different reps, have 2 tickets put in and never once has anyone got back to me on those tickets. Using my girlfriend's phone, I called Sprint, my carrier, and got routed to its service center in the Philippines.